Privacy Policy

Introduction

At Home Justice Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our housing disrepair claim services.

Information We Collect

We may collect and process the following information about you:

Personal identification details such as name, address, phone number, and email.
Details about your housing disrepair claim and related documents.
Information collected through forms, emails, and phone conversations.
Data regarding your usage of our website through cookies and analytics.

How We Use Your Information

We use your information to:

Assess your eligibility for housing disrepair claims.
Communicate with you regarding your claim and related services.
Improve our services and website experience.
Comply with legal obligations and protect our legal rights.

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Access to your data is limited to authorised personnel only.

We do not sell or rent your personal information. We may share your data with:

Our trusted legal and claims partners who assist with your housing disrepair case.
Regulatory authorities if required by law.
Service providers helping us operate our website and services.

Your Data Protection Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of inaccurate or incomplete data.
Object to or restrict processing of your data.
Request data portability.
Withdraw consent at any time where processing is based on consent.
Complain to the Information Commissioner’s Office (ICO) if you believe your data is not handled properly.

Cookies

Our website uses cookies to improve your browsing experience and collect anonymous analytics data. You can manage or disable cookies in your browser settings, but this may affect some site functionality.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch with us using the contact details on our website.