How the Housing Disrepair Claim Process Works (UK Guide)

Living in unsafe or uninhabitable housing conditions? You’re not alone. Thousands of tenants across the UK live with unresolved mould, damp, leaks, broken boilers, pests, or dangerous electrics — often ignored by their landlord.

At Home Justice Solutions, we’ve made it quick and simple to get legal help. We connect you with SRA-regulated solicitors who specialise in housing disrepair claims. And the best part? It's completely free to check if you qualify.

Below, we walk you through each step of the process — from the initial form to receiving repairs and compensation.

Step 1: Complete a Free Online Claim Check

The first step is easy: click the “Check If You Qualify” button and answer a few quick questions about your living situation. This takes under 60 seconds, and you won’t need to speak to anyone on the phone unless you choose to.

We ask things like:

Who your landlord is (council or housing association)
What types of disrepair are present (e.g. leaks, mould, pests)
How long the issue has been going on
Whether you’ve reported it to your landlord

Your answers help determine if you meet the basic legal requirements for a housing disrepair claim. It's quick, secure and 100% free.

Step 2: Speak to a Housing Disrepair Solicitor

If your case is eligible, you’ll be referred to an experienced housing disrepair solicitor. They’ll contact you to confirm your details and assess your claim further. You may be asked to provide:

Photos of the disrepair (e.g. black mould, water damage)
Copies of emails or letters you've sent to your landlord
Medical records if your health has been affected

From there, the solicitor will decide if your case meets the legal criteria to proceed. This entire step usually happens within 1–3 working days after your initial submission.

Step 3: Claim Accepted – Repairs and Compensation Begin

If your claim is accepted, the solicitor will send formal notice to your landlord demanding that repairs are carried out within a set timeframe. If they continue to ignore the issue, legal action can begin to force them to comply.

In addition to repairs, your solicitor will also seek financial compensation for the inconvenience, distress, and health impacts caused by your landlord’s failure to act. You could be entitled to:

£1,000 to £10,000+ depending on the level of disrepair
Refunds of part of your rent if the property was unfit to live in
Costs for medical issues, damage to belongings, or missed work

Step 4: No Win, No Fee Guarantee

All cases handled through Home Justice Solutions are managed on a no win, no fee basis. That means:

✅ You pay nothing upfront
✅ Your legal fees are taken from your compensation

This gives you peace of mind knowing there’s no financial risk. You can pursue your case without worrying about upfront costs or unexpected bills.

Is This a Legitimate Legal Process?

Absolutely. Your case will be handled by a regulated housing disrepair solicitor in the UK. These professionals are experts in tenancy law and act under the rules set by the SRA (Solicitors Regulation Authority).

Under UK law, your landlord has a duty to keep your home safe, secure, and free from health hazards. If they ignore you, the law is on your side — and we’re here to help you take advantage of it.

Read more on Your Rights or explore our FAQs for more reassurance about the process.

Why Use Home Justice Solutions?

We help you take action without stress, delay, or confusion. Here’s why more tenants choose us every day:

✅ Quick online form with no phone calls required
✅ No win, no fee claim process
✅ We only work with regulated disrepair solicitors
✅ Fast response times and hands-on support

We are not a law firm — but we help you connect directly with those who are. It’s time to stand up to housing neglect and demand the repairs and justice you deserve.

Helpful Resources

Want to learn more before starting your claim? Explore these helpful pages: